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Home James Transportation Services
(833) 2RIDE-WP
info@ridehj.com
PO Box 279, Winter Park CO 80482
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© 2019-2020 Home James Transportation Service

FREQUENTLY ASKED QUESTIONS

CANCELLATION, LUGGAGE & MISCELLANEOUS INFORMATION

Do I have to call the office the day before I depart the Winter Park area?

  • For a departure leg to DIA we ask that all passengers call the Home James office at 970-726-5060 or toll-free at 833-2RIDE-WP the day before your departure to reconfirm your pickup time and location.

What is your cancellation policy?
  • We have a 48-hour cancellation policy for all reservations that have not purchased trip insurance. All reservations are non-refundable if cancelled within 48 hours of your scheduled pickup time, unless you purchased trip insurance. See Trip Insurance in the Home James Policies for details about cancellation with trip insurance.  If you made this reservation using a credit card, it will be charged 48 hours before your scheduled pickup time. 

Do you have trip insurance?

  • If you purchase trip insurance for the shared shuttle service, you can cancel your reservation up to 30 minutes before your scheduled pickup time for a full refund, less the cost of the trip insurance itself.  If you purchase trip insurance for the private charter service, you can cancel your reservation up to 3 hours before your scheduled pickup time for a full refund, less the cost of the trip insurance itself.  Passengers that travel with Home James (board the shuttle and use the service for any length of the trip) but are delayed due to traffic, weather, and road closures are not entitled to a refund.  Passengers that do not notify Home James of their cancellation will be charged the full amount.

How much is trip insurance?

  • It's just $5 each direction for trip insurance on shared shuttles.  You may purchase trip insurance on one leg of a round trip if you'd like.  If you have more than one person in your party and you are booking together, trip insurance is all or nothing; every person must opt in or opt out.

  • It's $25 each direction for private charter services.

How much luggage can I bring?

  • Each passenger is limited to 1 large bag, 1 carry-on sized bag, plus a ski or snowboard bag or another large bag.  Carry-on luggage may be required to fit underneath your seat. Excess luggage is subject to a surcharge of $78 (the price of an additional one-way seat). Oversized luggage (any single dimension greater than 5 ft.), oversized ski or snowboard bags, and bike boxes are subject to paying an additional $78.

Are you pet-friendly?
  • We love pets, but they are not permitted on scheduled shuttles unless they are certified service animals.  Paperwork must be provided prior to travel.  Non-certified animals can always be accommodated on private charters.

Are private charters allowed a stop?
  • Private charters are allowed one stop for up to 30 minutes.  Should the group require more time, the driver or Home James office staff will need to collect $85/hour beyond the first 30 minutes. 

How do I find you at the airport?

  • Collect your luggage at the baggage claim area on level 5 of the Main Terminal. Proceed to Door 513 on the east side of the terminal. The signage will be blue; if you see even-numbered doors on red signage you need to walk across the terminal to the east side.  The driver will pull up outside Door 513 at Island 1, which is labeled Mountain Carriers, about 10 minutes before the scheduled departure time. Passengers must meet the driver at the van.  The driver is not allowed to leave the van.

Do you have a map of where to find the Home James vehicle at the airport?

Are you kid friendly?

  • Yes of course!  Children 11 and under are always half the price of a full-price adult fare.

Do you provide child seats?

  • Home James does not provide child car seats.  While car seats are not required by law within commercial vehicles, Home James strongly encourages guardians to travel with their child’s car seats.  The drivers are not allowed to help install car seats; it will have to be done by the child’s guardian.

Do I get my money back if there are weather or traffic delays?

  • As much as we’d like to, Home James is unable to control the weather or traffic.  Home James is not responsible for missed flights due to these issues.  If you feel that more time may be needed, it is your responsibility to call and change your pickup to an earlier time.  The office staff will do their best to accommodate based on current availability.

Can Home James change my pickup time?

  • Home James Transportation reserves the right to move any departure reservation to an earlier time.  Home James Transportation also reserves the right to move any arrival reservation to a later time.  This can be done at any time for any reason.  We keep this ability for a number of reasons.  This list is by no means exhaustive and is only intended to illustrate some of the most commonplace reasons: 

  • Safety: we may be aware of a storm coming, and for the safety of our passengers and drivers, we may move the pickup time in order to have a better chance of getting you to your flight on time.  

  • Traffic: Much like bad storms, we may be aware of severe traffic, and we may move your pickup time in order to have a better chance of getting you to your flight on time.  

  • Road Closures: at times CDOT will notify us of avalanche blasting, and so we will move pickup times up in order to attempt to get you to the airport on time, or push your airport pickup time later so that you are not sitting in the van for hours waiting for Berthoud Pass to re-open.

  • Home James will do everything in our power to get a hold of every passenger by phone prior to moving pickup times.  If you are unreachable by phone, we will send an email to the address that received the confirmation email.

How long has Home James been around?

  • Home James Transportation is proud to be entering its 38th year of operating shuttle service from Denver to the greater Winter Park area! Our commitment is to provide the highest level of service to all of our guests in a safe environment.  If we ever fall short of this commitment, please let us know.